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OFSC > I am accredited > Appeals and complaints

Appeals and complaints

Appeals

The Building and Construction Industry Improvement (Accreditation Scheme) Regulations 2005 establishes an appeals process for the Scheme. If you are affected by a decision of the Federal Safety Commissioner, you may apply for a review of that decision.

Under the Regulations, the FSC can also appoint someone not involved in the original decision to review a decision. That person will have any of the powers and functions of the FSC that are required to carry out the review. On 9 April 2006 the FSC appointed the Deputy Secretary – Workplace Relations, of the former Department of Employment and Workplace Relations, to undertake reviews of reviewable decisions. This delegation was notified in the Gazette on 10 May 2006. A copy of the instrument of delegation can be found  here.

More information on the appeals process, including the list of reviewable decisions, is available in the fact sheet How to Appeal a Decision of the Federal Safety Commissioner.

You can download an appeal form from the Resources section.

Complaints

The Office of Federal Safety Commissioner is committed to achieving a high level of service delivery to ensure stakeholder satisfaction. We welcome feedback, and see it as an opportunity to improve processes.

Any suggestions for improvement or comments can be provided through the FSC Assist Line where callers will be directed to an appropriate person in the office.

If you are not satisfied the FSC or the Office has addressed your concerns, a formal complaint can be made using the Complaint Form. Generally this applies to:

  • health and safety issues of building and construction companies
  • accreditation, auditing or compliance processes, or
  • the conduct of an employee of the Office of the Federal Safety Commissioner (OFSC) or a Federal Safety Officer.

For further details on the complaint handling process read Fact Sheet - Complaints Process.

As always, you can provide general feedback to the OFSC through the details on our Contact Us page. However, for feedback to be considered as a complaint and formally investigated, our Complaints Form must be used.