The Federal Safety Commissioner (FSC) is committed to achieving a high level of service delivery to ensure stakeholder satisfaction. The FSC welcomes feedback, and sees it as an opportunity to improve processes. Any suggestions for improvement or comments can be provided through the FSC assistline where callers will be directed to an appropriate person in the office.
If you are not satisfied the FSC or her office has addressed your concerns appropriately the FSC has a template that can be used to generate a formal complaint. Generally this template applies to:
- health and safety issues of building and construction companies
- accreditation, auditing or compliance processes, or
- the conduct of an employee of the Office of the Federal Safety Commissioner (OFSC) or a Federal Safety Officer.
For further details on the complaint handling process you can view our factsheet on the Complaints Process.
It is important to note that, as always, you can provide general feedback to the OFSC through the details on our Contact Us page. However, for feedback to be considered as a complaint and formally investigated, our Complaints Form must be used.