Appeals and complaints

Appeals

The Fair Work (Building  Industry - Accreditation Scheme) Regulations 2005 establishes an appeals process for the Scheme. If you are affected by a decision of the Federal Safety Commissioner, you may apply for a review of that decision.

More information on the appeals process, including the list of reviewable decisions, is available in the fact sheet How to Appeal a Decision of the Federal Safety Commissioner.

An appeal form is available for download on this website.

Complaints

The Office of Federal Safety Commissioner is committed to achieving a high level of service delivery to ensure stakeholder satisfaction. We welcome feedback, and see it as an opportunity to improve processes.

Any suggestions for improvement or comments can be provided through the FSC Assist Line where callers will be directed to an appropriate person in the office.

If you are not satisfied the FSC or the Office has addressed your concerns, a formal complaint can be made using the Complaint Form. Generally this applies to:

  • health and safety issues of building and construction companies
  • accreditation, auditing or compliance processes, or
  • the conduct of an employee of the Office of the Federal Safety Commissioner (OFSC) or a Federal Safety Officer.

For further details on the complaint handling process read Fact Sheet - Complaints Process.

As always, you can provide general feedback to the OFSC through the details on our Contact Us page. However, for feedback to be considered as a complaint and formally investigated, our Complaints Form must be used.